When you have a virtual business phone number, you may use the same number on a variety of devices, including computers, mobile phones, and desktop phones. Calls may be forwarded, voicemails can be recorded, and the same phone line can be used by multiple employees. You don’t need any special technical skills to set up a virtual company phone number. All you have to do is download the software to your phone or computer. By using a third-party app and WhatsApp Business, you can set up a robust system that will be the solution to all your business needs. How do you do it? Well, you’ll find out in this article where we tell you some points about virtual cell numbers, why WhatsApp Business is your best bet, and how you can use a third-party app alongside it for enhanced efficiency.
What Is a Virtual WhatsApp Number?
WhatsApp for Business has the potential to revolutionize how small businesses interact with their clients. In an effort to help small businesses connect with their customers, messaging giant WhatsApp developed this service exclusively for them. With a virtual WhatsApp Business number, you can increase the effectiveness of customer interaction. A WhatsApp business number is just a phone number that is directly linked to your business’s WhatsApp Business profile.
Why You Should Get a Virtual Phone Number
A virtual phone number isn’t tied to an actual phone line, so you can use it to route calls to whichever device you want:
A landline phoneA smartphone (iPhone, Android, etc.)A tablet computer or laptop via VoIP
Small and medium-sized businesses will find WhatsApp Business to be a cost-effective platform for improving client interactions. When used properly, it can perform the functions of multiple channels.
An immediate response is available for any client issues, such as an error with a purchase or a question. There is no need for them to submit any paperwork or make a phone call to a hotline.Customers will know that they’re dealing with a real firm because you have to authenticate your presence. This will expedite the resolution of issues.WhatsApp is a user-friendly messenger with an intuitive interface. With such a gentle learning curve, both your employees and clients will be able to get used to WhatsApp Business rapidly to maximize efficiency.More than two billion people across the world use WhatsApp, making it the most widely used messaging app on the planet. You can be contacted by anybody, anywhere. Even if your company is modest, remember that you can sell your products or services to individuals in other nations via the internet.Once your consumers opt-in, you may send them promotional offers and share new launches with them. Share the message by typing it out. Simple as that.In addition to text, you may also share videos and photographs with your friends and family members.End-to-end encryption protects user data in WhatsApp Business.Your reputation will improve if your consumers are able to get their issues resolved in a matter of minutes, which will increase their satisfaction.
Why Use WhatsApp Instead of Other Apps?
There are many internet calling apps that you can use with a virtual number. Skype comes to mind, what with it starting the trend. So, why WhatsApp?
Many of your customers may not be familiar with email or a customer service hotline. The vast majority of them, on the other hand, are probably familiar with WhatsApp.Your customers can have a dialogue with you in a two-way exchange, thanks to conversational commerce. Customers are more inclined to trust you because these are casual discussions rather than the conventional digital marketing approaches.It’s a well-established system, so there’s no need for your personnel to learn anything new.
Here are some reasons why WhatsApp Business becomes an even better tool for corporate communication when combined with a virtual phone number:
By using a virtual phone number, you can divide your personal and professional lives. You may rest assured that all incoming communications are business-related.WhatsApp Business allows you to respond fast to consumers, but a virtual phone number would allow you to better respond to missed calls. Auto-reply to missed calls allows you to program personalized messages to be sent in response to missed calls.You don’t need to buy a new phone or go through the hassle of obtaining a new SIM card. Virtual numbers can be activated within minutes of downloading a third-party app.
How a Virtual Phone Number App and WhatsApp Business Work Together
Prior to linking, you must already have a virtual phone number from a third-party VoIP service. After that, the procedure is as follows:
The first step is to download the free WhatsApp Business app for either iOS or Android.During the signup procedure, use your virtual phone number as the contact.Once you’ve received a verification text , input the code to activate your WhatsApp Business account!
Keep in mind that WhatsApp Business only allows you to use one device at a time, whereas a third-party app might permit an infinite number of devices. Because of this, if you wish to use the VOIP-service + WhatsApp combo, you can only use one device at a time to sign in.
Conclusion
With WhatsApp Business, you’re engaging with your customers on a familiar platform. With a virtual WhatsApp Business number, you also get the benefits of a virtual number through a third-party app. That’s how to get the best of both worlds in the most cost-effective way. As a result, you don’t only improve your professional look but also offer far better customer service, which leads to higher customer retention and loyalty. What does it mean for your business? Firstly, you won’t have to spend a lot of resources to attract new customers. Secondly, you can count on a higher average cheque and long-term commitment. Both mean that you will reduce customer acquisition costs but increase sales.
